One of the things we enjoy doing as a plumber Bishops Stortford is speaking to our customers.
Answering questions, giving advice and generally offering as much support as is needed, a lot of our conversations with customers often include at least a bit of information about us as a company.
With not many of our customers truly understanding everything about us, the following three points are some of the most notable we like our customers to know.
1. 70% of our business comes from referrals
It doesn’t matter what project we’re working on, whether it’s fixing a leaking tap or renovating an entire bathroom, we always do our utmost to completely satisfy.
Pleased to say we receive many testimonials (which we scan in and upload, so you can be certain they’re all completely genuine), we’re also delighted to say that over two-thirds of our work comes from referrals – to us, that’s fantastic proof that what we’re doing is exactly what’s required.
2. We cover a large local area
One of the main points we always want to get across is that we’re a local company, offering a local service. We know how great it can be working with someone from your area and so no matter how big we grow, that’s exactly the service we want to deliver.
At present, the majority of our projects tend to fall within the boundaries of Cambridge to the north, Braintree to the east, Brentwood to the south and Stevenage to the west, but we do serve customers right throughout Essex, Hertfordshire and East London.
3. If you have a plumbing or heating issue, we’ll be able to resolve it
As such a lot of our work comes through recommendations, many of our customers don’t realise the true extent of our services until we begin talking to them.
Often getting in touch because they want us to do the same for them as we did for their friend or relative, the truth is that our list of services is particularly extensive and therefore regardless of what your plumbing or heating related issue or project is, we’re confident you won’t have to look anywhere else to have the work carried out to your requirements.
Customer satisfaction is vastly important to us as a reputable plumber Harlow and the simple fact is, we strongly believe the more our customers know about us, the more satisfied they’ll be – and if you ever want to know anything in particular, you just have to give us a call or drop us an e-mail.